BUSINESS PROCESS OUTSOURCING
Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.
Background
The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]Recommendations
Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]
News Updates
IT-BPM steps back as future looks foggy
31 May, 2019 at 09:48
The Information Technology and Business Process Management (IT-BPM) industry has decided to set aside its 2022 road map after an uncertain political climate left its revenues growing below target, casting a shadow on the industry’s prospects.
Goodbye, decent broadband!
24 May, 2019 at 10:02
The Senate has approved the creation of a Philippine Space Agency which aims to make us space capable in the next decade. That’s a laugh. We can’t even have decent broadband service in this country and here is the Senate prioritizing the creation of a space agency…
What the country needs in a dict...
24 May, 2019 at 09:56
The drafters of the law creating the Department of Information and Communications Technology (DICT) surely had the best of intentions in setting forth the qualifications of the secretary that would lead the government agency tasked with “the primary policy, planning, coordinating…
PEZA investment pledges down 41% in 2018
15 January, 2019 at 11:59
Investment pledges with the Philippine Economic Zone Authority (PEZA) fell 41 percent last year from 2017 amid investor concerns on government’s plan to change the incentives regime under its tax reform program.
While PH was sleeping, IT-BPM industry grew
7 December, 2018 at 13:00
Efrille goes back to her hometown in Bohol only twice a year—once for new year, and then in August for her daughter’s birthday.
[OPINION] Are we ready for the digital...
20 November, 2018 at 11:09
The two charts below accentuate what is self-explanatory. Ambe Tierro of Accenture and Fred Ayala of Ayala Education gave an enlightening and challenging presentation on Artificial Intelligence (AI).
BLOG: Can the creative industries of ASEAN...
30 October, 2018 at 12:00
Strolling through Bonifacio Global City on a sunny Saturday, it is easy to spot the groups of smiley teenagers self-learning slick K-Pop dance moves in the shadows of gilded skyscrapers and leafy parks.
[OPINION] TRABAHO: Setting free an urgent reform
17 October, 2018 at 17:00
The House of Representatives passed the Tax Reform for Attracting Better and High-Quality Opportunities or TRABAHO Bill in early September.
IT-BPM companies face ‘double jeopardy’ amid labor,...
12 October, 2018 at 15:00
Information-technology and business-process management (IT-BPM) firms may find it difficult to adapt proposed labor reforms, as they brace for the impact of the rationalization of tax incentives.
[OPINION] Our two economic legs
11 October, 2018 at 13:19
Our economy has been standing precariously on two legs all these many decades — OFW remittances and BPO earnings. Both have provided jobs to Filipinos many of whom would otherwise be jobless.
‘Trabaho’ bill to stem job generation in...
10 October, 2018 at 16:05
The latest tax reform bill championed by the country’s economic managers could result in tepid hiring of new workers in the business process outsourcing (BPO) industry by the year 2022—or just 300,000 vacancies…
BPO office take-up on recovery track
25 September, 2018 at 10:23
Office space demand from business process outsourcing (BPO) companies in Metro Manila is recovering from last year’s decline, Leechiu Property Consultants (LPC) said.
The trade deficit and the balance of...
21 September, 2018 at 10:45
In the previous column, I referred to the deficits in the balance of trade (earnings from exports over imports) as partly responsible for the understanding of the complex problem of rising prices
P8-B subsidy for BPO sector eyed
7 August, 2018 at 08:00
The Department of Finance (DOF) is in talks with the business process outsourcing (BPO) industry for an annual P8-billion subsidy in exchange for its support for TRAIN 2…
Ecozone stakeholders worried TRAIN 2 will drive...
1 August, 2018 at 17:17
Stakeholders representing various economic zone constituencies said they are worried about the impact of the government’s plan to reform corporate incentives on foreign direct investment (FDI).
Statement of Senator Juan Miguel F. Zubiri...
26 July, 2018 at 13:11
I would like to correct and clarify the impression that the Senate will not pass the TRAIN 2 measure in our chamber. That is not for me to decide alone.
