BUSINESS PROCESS OUTSOURCING
Information technology and business process outsourcing (IT-BPO) is the fastest-growing employment and one of the highest revenue generating economic sector in the Philippines today. IT-BPO is the biggest of our Seven Big Winners, because of its current size, high growth rate, and potential to employ millions of Filipinos.
Background
The sector originated from data-entry and software-writing services in the pre-Internet years and has grown exponentially during the past decade. Beyond call center services, a wide variety of other business processes are fulfilled over the Internet or leased lines.... [ Read This Chapter ]Recommendations
Strengthen the industry with a robust legal framework, passing five key bills and opposing legislation that harms the IT-BPO investment climate. The 15th Congress should pass as soon as possible... [ Read This Chapter ]Contact centers grapple with human resource constraints
4 August, 2011 at 08:22
This is an article repost. AGENT ATTRITION and slow hiring now threaten the call center industry’s expansion, the Contact Center Association of
Philippines improves chances of being China alternative
1 August, 2011 at 09:39
This is an article repost. More German firms interested to invest in PH More German firms interested to invest in PHThe government’s aggressive
PH warned vs BPO dependence
29 July, 2011 at 09:48
This is an article repost. MANILA, Philippines – The United Nations Conference on Trade and Development (Unctad) has warned the Philippines
Regional economic integration up at Asean meet...
29 July, 2011 at 09:44
This is an article repost. OFFICIALS of the Association of Southeast Asian Nations (Asean) are set to meet in Jakarta this week to look at
International Contact Center Conference and Expo Aug....
29 July, 2011 at 06:19
Produced by the Contact Center Association of the Philippines (CCAP), ICCCE 2011 combines an industry conference tackling major industry issues and
JFC Statement on the Creation of the...
21 July, 2011 at 06:46
STATEMENT ON THE CREATION OF THE DEPARTMENT OF INFORMATION AND COMMUNICATIONS TECHNOLOGY JUNE 6, 2011 Mr. Chairman: Thank you for the opportunity
Old and new drivers of growth
18 July, 2011 at 20:05
To achieve its “fighting target” of 7-8% growth per year under its term, the new administration is betting on a few key initiatives and the
Indian call centers: not as cheap as...
5 July, 2011 at 19:40
Some firms likely to move to low-cost destinations like the Philippines. For the full article on Financial Times, click here.
Philippine GDP, property to extend gains fueled...
1 July, 2011 at 19:18
The Philippine economy will extend its gains as call center and other business process outsourcing (BPO) revenue rise, interest rates stay low, and
BPO sector could overtake OFW remittances
13 June, 2011 at 18:48
By Rene Martel CONVENTIONAL wisdom used to be that overseas workers ruled supreme when propping up the economy of the Philippines. But there is now
Philippine BPO revenue to hit over 50B...
7 June, 2011 at 18:41
The Philippine outsourcing industry can pull in over 50 billion U.S. dollars by 2020 if the national government is able to develop the information
Lack of legislation on data privacy protection...
7 June, 2011 at 18:37
The lack of legislation on data privacy is a growing cause of concern for prospective investors and a substantial hindrance to the development of
